The online travel and lodging industry clearly needs to improve its reliability. Simply put, when your site is unavailable to consumers you lose business. Marriott sets the standard for site reliability and responsiveness in the lodging industry. It is very rare for one site to top our rankings in both these areas, so clearly Marriott is the site to model after from a technical standpoint.

The only delay, ... is that when you are dealing with 50 states, 12 investment banks, a significant number of regulatory entities, simply getting sign-offs, drafting agreements on stray words takes a bit of time.

The only fly in the ointment was that goal in the first half in one of their infrequent trips (in the Wizards' defensive end). There were a couple of decisions we needed to make better. Then we got a little apprehensive after that. We were teetering a little bit. Two-zero leads in the recent past haven't been good to us.

The only really good thing was the principle to have an independent commissioner,

The only reason he came back (for his senior year) is because he wanted to spend another year with his teammates and win a national championship. That was the No. 1 goal in his mind. When I walked out on the floor, that was the first thing he said.