The online travel and lodging industry clearly needs to improve its reliability. Simply put, when your site is unavailable to consumers you lose business. Marriott sets the standard for site reliability and responsiveness in the lodging industry. It is very rare for one site to top our rankings in both these areas, so clearly Marriott is the site to model after from a technical standpoint.

The only road I've ever known has been full of turns with pot holes like chasms.

the president's version sounds like a fish net with more holes than rope.

The plain fact is that some guys really have to look deep within themselves and figure out how badly they want to play. You can't come out and play rope-a-dope for two periods. On our home ice, you don't want to leave a game to a bounce of the puck in the last 20 minutes and we did. And this is what you get, a 1-0 loss.

The plan is to return the site to raw land and start over again.