The online travel and lodging industry clearly needs to improve its reliability. Simply put, when your site is unavailable to consumers you lose business. Marriott sets the standard for site reliability and responsiveness in the lodging industry. It is very rare for one site to top our rankings in both these areas, so clearly Marriott is the site to model after from a technical standpoint.

The only certain means of is to render more and better service than is expected of you, no matter what your task may be.

The only reason why I negotiated with these guys was simply because they didn't try to avoid the issue, they got hold of us right way, ... They clearly didn't understand when they went out of bounds the risk that was involved to other people. I think in looking backward, they understand they put other people at risk with their behavior and this was a way to settle this thing.

The playoffs are tough. Nothing is going to be given to you. Tonight, we played like we expected that something would be given to us.

The performance features are standard stability control and anti-lock brakes. And because the vehicle is based on a commercially available model, other features like active cruise control can easily be added.