The one thing that we should stick to is to figure out how to become better human beings, but in order to do that we have to go to the second level which is to work on defining the palette of what a better human being is made of, and creativity is one of them.

The one thing we're going to have to have while making this transition is patience. Our community is going to need to be patient because a lot of times we are going to be playing schools two times the size we are.

The online travel and lodging industry clearly needs to improve its reliability. Simply put, when your site is unavailable to consumers you lose business. Marriott sets the standard for site reliability and responsiveness in the lodging industry. It is very rare for one site to top our rankings in both these areas, so clearly Marriott is the site to model after from a technical standpoint.

The only delay, ... is that when you are dealing with 50 states, 12 investment banks, a significant number of regulatory entities, simply getting sign-offs, drafting agreements on stray words takes a bit of time.

The only fly in the ointment was that goal in the first half in one of their infrequent trips (in the Wizards' defensive end). There were a couple of decisions we needed to make better. Then we got a little apprehensive after that. We were teetering a little bit. Two-zero leads in the recent past haven't been good to us.